Well supported after go-live. And beyond.
We train your team by role, document in plain language and keep your systems stable, secure and up to date. With contacts who know your setup.
Starting point
Today, only one person knows how it works.
The system runs, but the knowledge sits in one head. New colleagues learn by word of mouth. Updates are postponed, permissions grow out of control. When something fails, the first task is finding the right contact.
01
Knowledge in one head
One person knows the processes and quirks.
02
Onboarding by word of mouth
New colleagues learn on the side and with gaps.
03
No usable documentation
Manuals are outdated or don’t fit the role.
04
Postponed updates
For fear of trouble, the system stays on an old version.
05
Overgrown permissions
Nobody knows any more who may see and change what.
06
Support without commitment
When something breaks, it’s unclear who responds and when.
Services
What we do for you after go-live.
You can book individual building blocks or everything from a single source. We tailor it to your team.
01
Onboarding
New employees Roles Getting started
New colleagues start with a clear plan instead of word of mouth. On day one they know where everything is.
02
Tutorials
Short videos Step by step
Short guides for recurring tasks. Available at any time, also for temporary staff.
03
Role-based documentation
Key users Users Decision-makers
Every role gets what it needs. Decision-makers get the overview, key users the details.
04
Training sessions
On site Online Recording
Training for groups or individuals. All sessions are recorded.
05
Lifecycle management
Updates Versions Releases
We plan updates, test them in advance and roll them out. Your system stays current, without surprises.
06
Permission and role management
Entra ID Roles Permissions
Access is granted properly, reviewed regularly and revoked when someone leaves.
07
Monitoring
Integrations Workflows Reports
We see errors before your team notices them. Integrations and workflows are monitored.
08
Support
Email Phone Response times
You can reach us at support@xclrtd.de. Response times are agreed in advance and transparent.
How we work
Six rules for training and operations.
A system is only finished when your team can use it confidently. For us, operations means keeping it stable.
Rule 01
Learning on your own system
We train with your data and processes. Generic examples are of little help in everyday work.
Rule 02
Short rather than long
Several short sessions rather than a whole day. What you learn sticks better.
Rule 03
Documentation people use
A few pages, clear steps, screenshots from your system. We keep it updated when things change.
Rule 04
Updates with testing
New versions run in a test environment first. They only go live after approval.
Rule 05
Commitments that hold
Response times are fixed in advance. You know what to expect.
Rule 06
Knowledge stays with you
Documentation and recordings belong to you. You don’t depend on us, but you can.
Process
Four steps to worry-free operations.
Initial call
Duration: 30 min
We clarify what your team needs: training, documentation, operations or all of it.
Assessment
Duration: depends on scope
We look at what already exists: systems, permissions, updates, documentation. Then you get a quote.
Rollout
Duration: depends on scope
Training, documentation and monitoring are set up. You receive the recordings right away.
Ongoing operations
Duration: ongoing
Updates, permissions, support and documentation upkeep. We get in touch when something is due.
Results
We measure before. And after.
We define how you will notice that things run better: fewer queries, shorter onboarding, faster help when something breaks.
Onboarding time
Metric 01
Days until a new colleague works confidently.
Queries
Metric 02
Number of support requests about standard tasks.
Response time
Metric 03
From report to first reply, as committed.
For IT managers
Operations that take the load off your IT.
- Platform
- Business Central, Power Platform and Microsoft 365, cloud or on-premises.
- Development
- Customisations as AL extensions and Power Platform solutions, versioned.
- Connectivity
- Monitoring of our integrations and workflows, notification on errors.
- Integration
- Tickets and email via support@xclrtd.de, coordination with your IT.
- Operations
- Regular updates in a test environment, then to production after approval.
- Security
- Permission and role reviews via Entra ID, credentials in Key Vault.
- Quality
- Response times agreed in writing, activities documented.
- Handover
- Documentation and recordings stay with you, no know-how lock-in.
Getting started
Start with the initial call.
30 minutes by video call with Moritz Grellner. We clarify what you need. No obligation and free of charge.
30 minfree
What you get from the call
Clarity on what you are missing- Assessment of training and operations
- Suitable response times for your team
- Next step, if you want to continue
We do. You decide how much: from training to full operations. Your contacts know your system.
Yes, for Business Central and the Power Platform. We review the setup beforehand and tailor the training to it.
By role: users, key users, decision-makers. Short sessions with your data. All sessions are recorded.
They are defined together and agreed in writing. You know in advance what to expect.
We test in a separate environment, give you a date and roll it out after your approval.
Yes. Each building block stands on its own. Many start with documentation and add operations later.
We revoke permissions in time and hand over tasks. Documentation and recordings preserve the knowledge.
That depends on the scope. In the initial call we clarify your needs and then prepare a quote.